Basically process engineers deal with how to do things better/more consistently/quicker/cheaper/efficiently.

For example...lets take the phone company...they have people sitting on the phone waiting to take orders for new service. When a new order comes in there are probably 100s of steps that take place and many people involved to get from order until the time the customer has dial tone. A process engineer might come in to that situation and study the entire process from order until dial tone and attempt to make it more efficient. More efficient in the end means less costly and quicker.

Another good example of process engineering at work is McDonalds. Watch the people behind the counter everything that is done at McDonalds has a specific process they follow...it ends up being quick and consistent. That is why you can generally go to any McDonalds in the world and the food and service will be exactly the same.

It can be more complex like assembly lines and manufacturing. Improving process falls in many areas of life.

IT is no different, maybe your company manually faxes out hundreds or thousands of pages a day to engage your business partners.  Akuwa might recomend using an Internet based fax service or a fax server to automate this process, saving you valuable man hours, time to deliver and overall cost reduction. 

At Akuwa, we take the time to understand your business processes and help you to make technology choices to enhance the performance, quality, quantity and overall return on your IT investment. Call us today to engage one of our business process specialists.